Documented Onboarding Process
The first few days of an individual’s employment set the tone. Having a documented onboarding process will ensure that the individual’s first few days are welcoming and productive. Here are some key items that you should cover:
In advance of arrival, communicate:
- Who he/she should see on the first day and where to find that person
- Make sure their supervisor and when the individual’s first day will be
- What the expected attire is. Be very specific on what is allowed and what is not permitted.
- Anything they need to bring with them (IDs for the paperwork), notebook, etc.
- Anything that is not permitted at work
- If cell phone use is not allowed, make sure that is communicated along with a phone number which could be used by family in case of an emergency.
- What to expect on the first day (s).
- Introduce the person to his/her co-workers
- Review the individual’s schedule for short and long term
- Set expectations for behavior
- Explain how job training works both the first few days as well as long term.
- Review benefits
- If a restaurant and food/beverage are a perk, explain when and how they can take advantage of the perk. For example, is it during their shift? Before/after? Can they use their benefit and give the item to a friend?
- With a part-time employee, discuss his or her schedule. If it is a fixed schedule, share how you expect them to address if there are changes to it.
For more tips on retention, click here to download “5 Secrets to Retaining Staff”.